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The Impact of Implementing Service Now Security Operations


The Security Operations platform enables IT and security analysts to work together in one primary center. Companies can assign IT tasks such as patching while evaluating their progress. According to their skill sets, the most qualified responders are assigned tasks, and thanks to service level agreements, they complete tasks on schedule.

While the ServiceNow Platform makes it easier for security and IT teams to work together, user roles are still in place to secure sensitive information. Therefore, users with the admin position can be denied access to security data unless they also possess the security role.

Here are some of the major security measures that can be implemented to enhance enterprise security with ServiceNow Security Operations.

Security Reports and Dashboards

There are dashboards and reports available in the framework of Security Operations for monitoring and reporting security health. Visualize the impact of security incidents and vulnerabilities on the most important business services, complete with full contextualization. Businesses can use dashboard updates provided by the ServiceNow Performance Analytics product to track the evolution of their security posture over time.

Incident Response Systems

The Security Operations stack must include software for Security Incident Response (SIR). Security Incident Response is a set of strong workflow and automation solutions designed to streamline the detection and resolution of significant occurrences. If organizations want to input threat data (through APIs or email alerts) and automatically produce prioritized security incidents, they need to connect the existing Security Information and Event Manager (SIEM) solutions with Service Now Security Operations apps.

Tasks that require a response can be viewed and followed with ease. When service level agreements (SLAs) are not met, Security Incident Response either notifies the assigned analysts or automatically escalates the duties. That way, nothing gets neglected, and no choices are avoided. The Now Platform’s built-in conferencing and messaging features, Connect, also allow analysts to proactively keep key stakeholders informed.

When coupled with the ServiceNow Threat Intelligence app, Security Incident Response may automate elementary procedures like approval requests, malware scans, and threat data enrichment. By automating routine tasks, the security team may spend more time on high-priority risks and respond to incidents more quickly. By utilizing orchestration packs for integrated security products, Security Operations may automate mundane tasks like firewall blocking requests. Playbooks provide a methodical, step-by-step plan for dealing with specific sorts of security threats. For instance, malicious code activity such as phishing attempts can be neutralized with the help of playbooks.

The platform monitors every action that takes place throughout an incident, from the initial detection to the complete clean-up. A review of what happened is provided to the entire team after an incident has been resolved to act as a record of audit for the future.

Vulnerability Response Applications

The Vulnerability Response application helps companies to prioritize their susceptible assets by giving reasons for determining when business-critical systems are at risk. By using the CMDB to identify system dependencies, Vulnerability Response can effectively analyze how changes or outages which may affect the business. You may check the current status of all vulnerabilities affecting the company here.

Response teams may use the workflow and automation features of the Now Platform to fix issues more quickly. A program can instantly ask for permission to release emergency updates when serious flaws are found. After the patch has been applied and accepted, orchestration tools can start a second vulnerability scan to make sure the issue has been resolved.

Patches that aren’t critical can be handled by submitting a change request with the click of a button. As a result, services and assets can have a unified plan for fixing vulnerabilities, which means the most pressing problems can be fixed first. Companies having trouble with Security Operations can use ServiceNow consulting services to incorporate Security Operations with ServiceNow to create a unified platform.

Threat Intelligence Tools

ServiceNow Security Operations provides a threat intelligence tool to aid incident responders in locating Indicators of Compromise (IoC) and in the pursuit of low-hanging attacks and threats. The system rapidly searches threat sources for relevant information when an IoC is linked to a security incident. It can also pass IoCs to external sources for additional analysis. The outcomes are immediately reported in the security incident record to save time. ServiceNow supports multiple threat feeds, STIX and TAXII, enabling customers to incorporate threat intelligence data from various sources.


Identification of threats and vulnerabilities, setting priorities, and working with IT departments are frequently problematic areas for a company. Security Operations makes it simple for security managers and specialists to manage their cybersecurity and interact with IT by operating on a single platform.

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